Contact Us
Talk to a person
Email is the fastest way to reach us, and a human answers — not a bot and not a five-day ticket queue.
Email: palpup2026@outlook.com
Response time: within 24 hours on business days. Weekend emails get answered Monday.
Before you write, these might save you time
- Size Guide — measurements, fit checks, and what to do if your child is between sizes.
- Shipping & Delivery — costs, timelines, and tracking.
- Returns & Refunds — our 30-day policy and how to start a return.
- FAQ — how the removable float works, care instructions, and more.
- Water Safety Promise — what this suit does and, importantly, what it does not do.
What to include
If your message is about an order, send your order number and we'll get to an answer in one reply instead of three.
Safety questions come first
If you have a question about safe use of the suit, ask before you buy. We will always answer that kind of question straight, even when the honest answer is that FloatPals isn't the right product for your situation.